FAQ

GENERAL INFORMATION

What time are check-in and check-out?

What are the reception hours?

Which languages are spoken at reception?

Where is the property located and how can it be reached?

Is parking available at the property?

Is there an elevator?

What accessibility features are available?

Is Wi-Fi available?

Are pets allowed?

Is luggage storage available?

Is there a city tax?

Which payment methods are accepted?

CHECK-IN / CHECK-OUT

How does check-in work?

Is early check-in available?

Is late check-out available?

What are the reception hours?

PROPERTY & SERVICES

Is there a shuttle service to/from the property?

Is there an electric vehicle charging station?

Are children allowed to stay?

ROOMS

Are cribs and baby cots available?

Do you have accessible rooms?

BREAKFAST

Is breakfast included?

What are the breakfast hours?

Where is breakfast served?

What type of breakfast is served?

Are there options for celiac, vegetarian, and vegan guests?

RESTAURANT & BAR

Is there a restaurant on-site?

Are there options for celiac, vegetarian, and vegan guests?

Is there a bar on-site?

SPA, POOL & GYM

Is there a spa/wellness center?

Is there a gym?

What are the gym hours?

ACTIVITIES, EXPERIENCES & EVENTS

Is there a concierge service?

Do you organize tours and excursions?

Is it possible to host weddings or private events?

PAYMENTS & CANCELLATIONS

What are the cancellation terms?